Operata Collector
Operata是专为云联络中心设计的独特性能监测与保障平台，简化了对通话、系统和网络数据的收集与关联，以快速排查影响客户体验的问题。
更新日期：2024 年 9 月 4 日分类标签：高效工作与计划平台：没限制
806KiB 100000 人已下载
![Operata Collector的使用截图[1]](https://pub-5a7e832ff55242a9939a215a4770a3e1.r2.dev/xBIY3oGerkbLABxVn8VxvecZ7OseB4ukQwwsHQ-YB9z3AQkHd8NyVR4mfHDq9sitPrKaawIYvZi41pnw2BwCa_7G.png)
![Operata Collector的使用截图[2]](https://pub-5a7e832ff55242a9939a215a4770a3e1.r2.dev/NATc6m_btB09dNfszsTpNQlH3azRWA1TLaFVrDqQf0cs9hb1Eaghl7vNleW8D7NtDSW_8ScGQMgGF5kx-tTh1FdfcRk.png)
![Operata Collector的使用截图[3]](https://pub-5a7e832ff55242a9939a215a4770a3e1.r2.dev/hKBAppFwxuh-PjXZA4LQM8HFRF42oM9oCwTy5UyU6oQmp4Zgar8lFDaJqy5Del484Y-oGWWYoLw9iO4dKZcYIK6suA.png)
![Operata Collector的使用截图[4]](https://pub-5a7e832ff55242a9939a215a4770a3e1.r2.dev/0vJ04KJWZKLbxroKWNyjdUzIrsj_RrAOUjBoU7gKzsgkRozJZjlhw9MscXNRQ_MuDmHQkaxtmQ9pgi9vwFUqlxHmXt8.png)
![Operata Collector的使用截图[5]](https://pub-5a7e832ff55242a9939a215a4770a3e1.r2.dev/Ij0ZxGoyfMM?rel=0&wmode=opaque&enablejsapi=1.png)
Operata Collector 插件安装教程：
扩展迷 | chrome插件下载与安装教程（图文讲解，全网最详细）
Operata Collector 插件简介：
Operata is the only performance monitoring & assurance platform designed for cloud contact centers. Operata makes it easy to collect and correlate call, system & network data to troubleshoot issues impacting customer experience.
With Operata Collector for Chrome, contact center teams can measure and monitor environmental data and empower agents to resolve issues in their control.
Data collection features:
* WebRTC data.
* Agent system data, memory usage, CPU utilization.
* Network data.
* CCaaS logs.
* Agent feedback and reporting.
* Headset data including background noise, audio exposure and volume metrics.
Behaviour & environment:
Access a complete view of agent environmental data and call events to surface behavioural and technology issues.
Hardware & equipment insights:
Gain insights into agents’ computing equipment and headset performance to diagnose issues and identify changes over time.
Agent self-service:
A streamlined agent messenger provides the information to self-resolve issues like congested bandwidth, background noise, and audio latency.
Agent reporting:
The agent messenger facilitates call quality feedback and call/environment issue reporting to streamline feedback to IT teams.
Transparent data collection:
Continually collect and store softphone diagnostic and support logs with no interruption or involvement from agents. Collect and correlate call, system & network data to troubleshoot issues impacting CX.
Benefits for Agents
– Receive notifications of issues affecting them and their customers with suggestions to self-resolve.
– Report issues to support teams quickly with corresponding calls, system & network data.
– Benefits for Support Teams
– Gain instant access to detailed logs without agent involvement.
– View and analyze insights from associated call, system & network data.
Works with:
* Genesys Cloud CX
* Amazon Connect CCP (Custom & Native).
* NICE CXone
* Salesforce.com including Service Cloud Voice and Salesforce CTI integrations.
* ServiceNow
* Zendesk
* 3rd Party Softphones & Agent Desktops
Operata Collector 插件ID：
efhlocglafmcfhkpojjbckpbonbfbgdb
Operata Collector 插件最新版本：
1.7.11
